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General

Why should I use Twenty Over Ten? What’s the difference between Twenty Over Ten and other financial website providers?

Twenty Over Ten was built to meet the specific needs of financial advisors. Unlike our competitors, Twenty Over Ten does not limit advisors to strict website templates. Instead, our Platform allows advisors to easily build their own unique websites or work with Twenty Over Ten to create a website for them.

In addition, all of our websites come packed with industry-leading features:

  • Comprehensive Blogging Capabilities: Create multiple blogs in a single website, update and categorize posts for searchability, and control social sharing capabilities.
  • Unlimited Landing Pages: Create unlimited landing pages that can be customized to niche markets, enhance lead generation, or further engage current clients.
  • SSL Certificates: Enable SSL for your domains to secure your visitors' connections and boost your ranking on Google search results.
  • Inline-Editor: Never guess how your content will look again! With our all-new inline content editor it’s now easier than ever to add content, videos, images, and more. Simply click and type directly within your website to make changes.
  • SEO Tools: Add meta-data for all pages (blog posts included), customize URLs for pages and posts, add image alt tags, and more.
  • Website Archiving: We automatically archive every published change to your website, giving you access to a private website URL and print-friendly documentation. All of our archiving meets SEC rule 17a-4 and is available to you through your dashboard at any time.
How much does it cost to use Twenty Over Ten?

We charge $59/month (billed annually) or $75/month (billed monthly) for full-access to our platform. Your first 14 days are FREE! This fee is all that's needed to get started, but we also offer additional services and bundles which you can learn about here.

What does the monthly fee cover?

The monthly fee covers your website hosting as well as:

  • The ability to make edits at any time through our Content Management System (CMS)
  • All of our built-in compliance tools (approval flow, website archiving, Providence for advisors who are part of a Broker-Dealer)
  • Access to our extensive support network
Do I need to pay separately for website hosting?

Absolutely not. Website hosting is INCLUDED with the monthly fee.

Will my website be mobile responsive? Does that cost extra?

All websites built through Twenty Over Ten are mobile responsive at no additional charge. This means your website responds automatically to the user's screen size, device and orientation without the need for managing separate websites or worrying about legibility.

I’m a registered representative of a broker dealer and they aren’t listed as an option during sign-up. Can I still use Twenty Over Ten?

Absolutely! Each change you make will not go live until you or a third-party approves and all approved changes will be archived. An email will be sent to you each time you submit for review which can be forwarded to a third-party.

In addition, if you'd like to recommend us to your broker dealer, you can direct them here to learn more and get in touch with us.

What’s with the name? Where did 'Twenty Over Ten' come from?

We wanted to create a name that stood out from our competitors and one that had a strong, memorable concept. Since our mission is to help our clients and partners achieve their vision for their own online identity we began playing around with this idea for our own name.

We give people the perfect site, which sounds like perfect sight. Since 20/10 vision is actually considered to be perfect vision that most people can only achieve with the intervention of new technologies, it seemed like a perfect metaphor for our company and became the inspiration for many features within our app.

Co-founders Ryan Russell and Nick DiMatteo


Creating Your Website

Do you offer support if I have questions as I build my own website?

Of course! You have unlimited access to our support center at support.twentyoverten.com. Unlike other website providers we DO NOT charge an additional fee for “premium” support. We believe that it’s our responsibility to make sure our users can adequately use our platform to keep their website current and fresh.

In addition to how-to articles and videos, users can also submit tickets directly to our support team.

Lastly, anyone building a site on their own can request one, free 30 minute consultation to answer questions about the platform. Simply reach out to hello@twentyoverten.com to schedule yours today.

Can Twenty Over Ten build & design my website for me?

Yes! We offer a Basic and Tailored plan. You can learn more about these on our pricing page.

Do you train me on how to use the dashboard?

We've put together a comprehensive Training Guide so you can learn the ropes and master your own website. You can access this at any time here.


Additional Services

What additional services beyond website design do you offer?

Many of our customers need help with marketing beyond just a website. You can learn more about our additional services on our premiums page.

What if I need to make a change to my website after it is live? Will you do this for me?

Our Support Center gives you access to tons of articles to help with all of your website editing needs. However, in the event that you need guidance or run into a technical issue, simply submit a ticket and our dedicated support staff will be able to help you.

Any advanced customizations will incur an additional cost, quoted at our $100/hour rate.

Please note: Advanced customizations that interfere with the ability to archive your website properly will not be instituted. Furthermore, certain customizations may inhibit their ability to be easily edited/maintained. You assume all risk and liability when approving advanced customizations for your website.

Do you offer email hosting?

No. At this time we do not offer Email hosting solutions due to various requirements with email archiving and personal preference. If you have email hosting we will ensure it remains active once your website is live.

Can I register a domain through Twenty Over Ten?

We do not offer domain registration. Unlike other website providers, we strongly believe our user's should retain the ownership and rights to their online identity (their domain name).

If you need to register a new domain name and don't have an existing provider, we suggest Namecheap.com.

Can you archive my Social Media posts too?

We currently do not archive social media. However, this is something we are actively discussing. Stay tuned!


Broker Dealers

What does it cost for Broker Dealers to use the Providence Platform?

There is no cost to Broker Dealers (or advisors) to utilize the Providence Platform. Our suite of tools that allow Broker Dealers and compliance teams to manage advisor websites built on Twenty Over Ten is absolutely free.

Learn more about our Providence platform

Does your archiving meet SEC (17a-4) standards?

Yes. Every change made to your website is documented in various formats, including a PDF of all of your website content, as well as a private URL. Your archives are sent to you directly via email and also accessible anytime through your dashboard upon login.

Learn more about our Providence platform

Can Broker Dealers communicate directly with advisors via the Providence platform?

Yes. Broker Dealers and their compliance officers can address advisors in an instant with live messaging right from the review dashboard. Compliance officers are immediately notified when a site is submitted for review or when an advisor sends a message to their compliance team. Both compliance officers and advisors can also attach documents, add hyperlinks, and format messages through our live chat to better articulate suggestions and questions. All communication is archived and accessible anytime through the Providence platform so compliance officers and advisors can fetch previous notes at any time.

Learn more about our Providence platform

Can Broker Dealers manage and assign a team of compliance officers?

Absolutely! Our Providence platform allows Broker Dealers to work individually or as a team. Create unlimited officer accounts and optionally assign advisors to specific compliance officers to streamline your workflow.

Learn more about our Providence platform

How can Broker Dealers manage their advisors?

Broker Dealers and their compliance officers can quickly sort through and view the status of any advisor through their Providence dashboard. Access all your advisors archives and easily review pending changes with easy-to-use tools, including a robust compare tool.

Learn more about our Providence platform


Technical & Security

Who owns my website and domain?

You own all content and assets added/uploaded to our platform as well as any domains connected to your account. If at any point you choose to leave Twenty Over Ten your website framework and access to the Twenty Over Ten CMS, including website archives (versions of which are always sent to you via email at the time of publishing for your records), will stay with Twenty Over Ten as they are part of the platform.

You are free however to use available tools to download your website to retain anything you need.

Learn more about this on our blog

Do you offer SSL certificates?

Yes! All websites built through Twenty Over Ten come with 100% FREE SSL certificates which can be enabled at any time through the dashboard.

I took a page speed test and my website has errors/issues. What gives?

While page analysis tools, like Google's PageSpeed Insights, provide suggestions and best practices for speeding up a website's load time, the results can be misleading and produce false negatives for websites built on CMS platforms like Twenty Over Ten.

You can rest easy knowing that all websites created through Twenty Over Ten are optimized and built to the highest web standards.

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